My Cart (0) Buy NOW Pay LATER with 3 interest free installments using Klarna
Buy NOW Pay LATER with 3 interest free installments using Klarna
We work hard to make sure your delivery goes as smoothly as possible and we have teamed up with a network of partners to ensure total peace of mind.
D.1 - We aim to have all items ready for dispatch and delivery within 2 days.
D.2 - You can schedule your delivery day for free. If you want next day delivery, a guaranteed am or pm slot or prefer a saturday delivery we can accommodate these as well, the charges are shown at checkout.
D.3 - Our couriers will aim to deliver your goods between 9.00am and 6.00pm on your preferred scheduled day. On the day you will get a text message confirming when the delivery has been dispatched, is out for delivery and an hour before its due for delivery.
D.4 - The delivery is a one man service and they will only deliver to the nearest kerbside to your building for all products. For carpet deliveries you will need to have a person on hand to unload the delivery. If you are unable to arrange this you can opt for a two man delivery at an extra charge.
D.5 - Once the goods are unloaded the courier will wait for you to inspect the goods and check for any damages.
D.6 - In the unlikely case that there is a problem, ask the driver to note this on the delivery receipt, email us a photo and call us straight away. We will find a solution to get things back on track for you. We always recommend allowing at least 2 working days between delivery and fitting, as we are not liable for any costs for delays to installation.
D.7 - Remote areas of the UK mainland and those outside the UK Mainland may not be available for delivery.
AB1-AB30*, DG, EH, FK*, G, KA*, KY, ML, PA*, PH*
We are confident that you will be over the moon with your order. Sometimes things don't go right. We will do our best to make sure that we can resolve things for you.
R.1 - We work quickly to get our products out to you. You can cancel any order at no extra cost provided it has not been cut or shipped. so if you've made a mistake don't worry just get in touch by email as soon as possible. If your product has been cut or shipped carry on reading below.
R.2 - You have the right to cancel and return your order within 14 days of delivery. Please note you will be responsible for the organisation and cost of returning the item(s) to us.
R.3 - All items must be returned in the same packaging and condition in which they were received by you. The returned products remain the responsibility of the customer until received and signed for. We would advise you to insure your return against damage. Upon arrival into our warehouse the goods will be inspected to ensure no transport damage has occured. If the returns are found to be damaged this may result in deductions and/or rejection.
R.4 - In the unlikely event that we send the wrong product or size we will arrange for a replacement of the item(s) free of charge. This is provided the product is still in its original condition that it was delivered in and has not been fitted or altered in any way.
R.5 - In the unlikely event that the goods delivered are faulty or damaged, you must contact us as soon as possible before cutting and/or fitting the item(s). We will arrange for the faulty or damaged goods to be collected and replaced. If any item is removed from its original condition and either cut or fitted we will be unable to replace the item(s).
R.6 - Sometimes the stock levels or product specifications from the manufacturer may change. In these situations we will do our best to offer you an alternative. We may supply a substitute of the same but often better quality at the same price. We will contact you and discuss this with you before fulfilling your order.
R.7- If you are not happy with the flooring, we are happy for the flooring to be returned. However, you will be liable for cost & organising the product to be returned. Ensure goods are fully packaged as received (undamaged). A restocking fee will also be deducted from any refund.
R.8 - All flooring must be inspected prior to installation. We will not accept any liability after the flooring has been installed.
R.9 - Bespoke items that are manufactured or cut to your specific measurements will not be eligible for refund or return.
R.10 Our 14-day cooling-off period does not apply to any orders made by the trade or non-consumers. Refunds will only be awarded if we did not supply you with the product that was ordered. Normal deductions will apply to all refunds, including costs accrued from handling or from use by you, and any drop in the product’s value caused by you.